Experience
Jane Borrill also offers over 15 years of experience at Director level for UK and European Mystery Shopping and has a proven track record for designing Mystery Customer Programmes for Hotels, Restaurants, Bars, Cafés, Health Clubs and Spas, Luxury Retailers, Estate Agents and even Care Homes.
Dedicated Administrators
The people who work for The Test Call Company have strong expertise in customer service, sales and administration. We have a critical eye for detail and our project management systems ensure timely results, which you can completely rely upon. The dedicated team of Administrators ensure reporting deadlines are strictly adhered to and that each Test Call and Test Visit Report are thoroughly checked and verified before submission to the Client.
Dedicated Account Management
Should you choose to use the services of The Test Call Company, you will be assigned a dedicated Account Manager, who will be your main point of contact and will liaise closely with you. Your Account Manager will know your Programme inside out, what is of upmost importance to you and will hold review meetings as often as required, but as a minimum standard, at least once a year.
Quality Mystery Customers
The most critical part of a Mystery Customer Programme is the quality of the Mystery Customer. Our Mystery Customers are handpicked and selected for their socio-economic profile, attention to detail and ability to provide objective and constructive feedback within a specified deadline. Their performance is constantly monitored by our team of dedicated Administrators.
Quality Assurance
We offer competitive pricing and are so passionate about the Mystery Customer Programmes we provide, we would like to offer you the opportunity to experience our service first-hand before making a decision to commit to a Programme or change Mystery Customer Provider.
We offer to set up and trial a Mystery Customer Programme designed specifically for you and if you are not entirely satisfied with the quality and standard of our service, there would be no obligation to continue with the Programme, nor pay any set-up fees.