A Test Call Programme can prove extremely useful for any type of business where Customers phone to either find out more about services, facilities or products or to make a reservation, appointment or purchase. A Test Call Programme actively helps to convert enquiries into sales and improve efficiency for taking bookings, orders and appointments. It is an excellent training tool and will track individual performances on their sales effectiveness.
Our trained Mystery Callers would make an enquiry giving genuine contact details, in order that the follow-up can be tracked. Calls can be made either during office hours or out of hours to test message handling and response times.
We will report back on topics such as:
- How proactive they are in identifying the caller’s needs
- If the caller’s contact details are taken
- How enthusiastically they sell, up-sell, cross sell and promote seasonal/special offers
- The speed, quality and content of any information sent out
- If the enquiry is followed up with a chase call
All Client Test Calls can be backed up with an audio recording of the telephone conversation. Listening to the call whilst viewing the report provides a really effective training tool for the individual members of the Team. (Terms and conditions apply in accordance with data protection laws).
Competitor Analysis & Benchmarking
The Test Call Company can also assess your competition and provide you with valuable information on competitor performance, practices and pricing. If a Test Call to one or more of your competitors is included within a round of your Test Calls, we would develop a report which will help you benchmark and compare performance and pricing. The analysis would identify strengths, weaknesses, opportunities and threats with recommendations on areas which would be most beneficial to focus on.
Due Diligence & Compliance Test Calls
With more and more media focus on companies miss-selling terms and conditions a Mystery Test Call Programme can also help with proving due diligence and compliance measures.
Quality Assurance & Terms
Our Quality Assurance Promise gives you the opportunity to experience our service first-hand before making a decision to commit to a Programme or change your Mystery Customer Provider. Our Terms can also be flexible to suit your desired level of frequency. Please contact us today to arrange a free consultation on your requirements and how a Test Call Company Mystery Customer Programme can work for you.
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